Refund and Cancellation Policy for Indi App

Introduction

This Refund and Cancellation Policy outlines the procedures and conditions under which users may request refunds and cancellations for services provided by Indi App through our website and mobile application.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Technical Errors: If there are technical issues affecting gameplay.
• Unauthorized Transactions: If charges occur due to security breaches.

2. Requesting a Refund

Users must submit a refund request through the designated section on the website or mobile app within 7 days of the transaction. Provide necessary details including:

• Transaction ID
• Reason for the refund request

3. Refund Processing Time

Refund requests will be processed within 14 working days after the request is received and verified. Refunds will be issued to the original payment method.

4. Exclusions

Certain fees are non-refundable, including:

• Contest Entry Fees: Once the contest has commenced, entry fees are non-refundable.
• Fees for Services Rendered: Any charges for services that have already been delivered.

5. Refund Method

Refunds will be processed back to the original payment method used for the transaction. Users may receive confirmation of the refund once it is processed.

6. User Responsibilities

Users are responsible for providing accurate account details to avoid issues with refunds. Any discrepancies due to incorrect information may delay the refund process.

7. Contact Information

For any questions or concerns regarding refunds or cancellations, please contact us at:

Email: [email protected]